Refund policy

You can change your mind within 30 days of the day your lamp is delivered.

 

Change of mind

Email jaymesnealett@gmail.com before you send anything back. The lamp should be unused, in its original packaging, with the bulb and cable. We will reply with the returns address. You pay the return postage unless the lamp arrived damaged or faulty.

 

Damaged or faulty

Email photos of the lamp and the packaging within 48 hours of delivery. We will replace it or refund you, including the original delivery cost. You do not pay return postage for a fault.

 

Refunds

Once we have the return, or we have confirmed a fault, we refund the original payment method within 5 working days. Your bank may take a few more days to show it.

 

Your legal rights

This does not affect your rights under the UK Consumer Rights Act. If a lamp is faulty you can still reject it, ask for a repair or replacement, or ask for a refund, as the law requires.